Refund & Return Policy

Refund & Return Policy – OMORFIA FZE 

Last Updated: [Jan 10th, 2026]

This Refund & Return Policy applies to purchases made from www.omorfiabeaute.com, in accordance with UAE Consumer Protection Law and GCC regulations.

Due to the nature of beauty and cosmetic products, specific conditions apply.

1. Eligibility for Returns

You may request a return if:

  • The product is Unused, Unopened, and in Original Packaging

  • The request is made within 7 days of delivery

  • Proof of purchase is provided

2. Non-Returnable Items

For hygiene and safety reasons, the following are Non-Returnable:

  • Opened or used cosmetics and skincare products

  • Personal care and hygiene items

  • Products damaged due to misuse

3. Damaged or Incorrect Items

If you receive:

  • A damaged product

  • An incorrect item

Please contact us within 48 Hours of Delivery with photos for verification.

4. Refund Process

  • Approved refunds are processed via the Original Payment Method

  • Refund timelines may vary depending on banks and payment providers

  • Shipping fees are non-refundable unless the error is ours

5. Exchanges

Exchanges are subject to product availability and approval.

6. Right to Refuse Returns

OMORFIA FZE reserves the right to refuse returns that do not meet policy conditions.

7. Contact for Returns

All return requests must be initiated through our website support channels or via e-mail.